Privacy Policy

Techtawi specializes in consulting, implementation, customization and training. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.

You can reach our customer support team by emailing info@techtawi.com, our dedicated team will assist with any inquiries or issues.

We are committed to providing prompt and effective solutions to ensure your satisfaction.

1. Purpose

This policy defines the scope, principles, and standards governing the consulting, implementation, customization, and training services provided by Techtawi for Odoo Community Edition (CE). The objective is to ensure consistent service delivery, transparency, and successful outcomes for our clients.

2. Scope of Services

We provide professional services related to Odoo Community Edition, including:

• Business process analysis and ERP consulting
• Odoo CE implementation and configuration
• Custom module development and system customization
• Data migration and system integration
• User training and post-implementation support

All services are delivered based on agreed requirements, timelines, and scope as defined in the project proposal or service agreement.

3. Consulting & Implementation Policy

Our consulting approach focuses on understanding the client’s business processes and aligning them with Odoo CE best practices. Implementations are carried out using a phased methodology that includes requirement analysis, system configuration, testing, user acceptance, and go-live support. Any changes to the agreed scope after project initiation will be handled through a formal change request and may impact cost and timelines.

4. Customization & Development Policy

Customizations are developed only when standard Odoo CE functionality does not sufficiently meet business requirements. All custom development follows Odoo development standards and is tested before deployment. The company does not guarantee compatibility of custom modules with future Odoo versions unless a separate upgrade or maintenance agreement is in place.

5. Training Policy

User training is an integral part of every implementation project. Training sessions are role-based and focused on enabling users to perform their daily tasks confidently and accurately within Odoo. Training may be delivered on-site, remotely, or through documentation and recorded materials, depending on the agreed scope. Clients are responsible for ensuring user availability during scheduled training sessions.

6. Client Responsibilities

To ensure project success, clients are expected to:

• Assign a project owner and key users
• Provide timely access to required information and systems
• Participate in reviews, testing, and approvals
• Ensure internal change management and user adoption

Delays caused by unavailable resources or incomplete information may affect project timelines.

7. Support & Post-Implementation Services

Post-implementation support is provided according to the agreed support plan. This may include bug fixes, minor adjustments, user assistance, and system guidance. Support does not cover new features, major enhancements, or third-party issues unless explicitly included in the service agreement.

8. Data Protection & Confidentiality

All client data, business information, and system access details are treated as confidential. We commit to using client data solely for the purpose of delivering agreed services and to applying reasonable security measures to protect it.

9. Limitations

The company provides services exclusively for Odoo Community Edition and is not responsible for features exclusive to Odoo Enterprise. Third-party modules, integrations, and external services fall outside our direct control, and their performance or licensing is the responsibility of the respective providers.

10. Policy Review

This policy is reviewed periodically and may be updated to reflect changes in service offerings, industry standards, or operational practices. Any significant updates will be communicated to clients as necessary.